Shipping & Returns

Immuniti will aim to dispatch your testing kit or product within 24 working hours of receiving your order.

All of our deliveries are first class and are delivered within 2-5 working days (excluding bank and public holidays) in most cases.

For testing kits, please aim to send back on the day the sample is taken. Please also post your sample back using the provided free post envelope from Monday - Wednesday for the best chances of a successful test.

The laboratory is not open on a Weekend. Samples sent back on a Thursday, Friday or on the Weekend may only be analysed on Monday which can lead to failed tests.

We can only ship to UK addresses.

Refunds and returns

If you aren’t happy with your purchase then neither are we!

Please refer to our Terms & Conditions in conjunction with this Refunds & Returns policy, as it includes guidance on the services we provide and the conditions under which we handle failed Blood Tests and Re-Tests.

If you would like to cancel your order please contact our customer care team on 0207 164 6949 between 08:30 and 17:30pm Monday - Friday, ensuring that you have your order number to hand.

 

1. Blood Testing Services

(1.) You may cancel your order at any time before a blood sample test kit has been dispatched to you and receive a full refund. In most cases, your blood test kit order will be dispatched the same or the next working day.

(2.) If you change your mind and wish to cancel your finger prick blood test kit order within fourteen calendar days after delivery, If your kit has already been dispatched then we will refund you your order minus £7.00. This cost covers the price of the kit and postage, which regrettably we can’t reuse.

(3.) If you cancel your order after sending your kit back to the laboratory but before receiving your analysis (even if the laboratory have not yet received the blood testing kit for analysis) then we will refund you 10% of your order. This is because we cannot stop the laboratory from analysing your kit if you have already sent it back.

(4.) If you can’t successfully fill or complete the first finger-prick blood test kit we will send you one more test kit, free of charge, or we will offer you an alternative means of having a blood sample taken, which may incur an additional fee.

Please note that if you are unable to successfully complete a finger-prick blood test, that does not mean that the blood test kit is faulty. Approximately 5-10% of people are unable to successfully complete a finger-prick blood test due to circulation or blood clotting issues. We understand that this situation can be frustrating when it occurs, and we will do our best to help you get a blood test by a different means, although it may incur additional fees if it requires phlebotomy/a venous blood draw instead of a finger-prick test.

Please see section 2 of our Terms & Conditions for more information on the alternative options we can offer if you are unsuccessful in obtaining a finger-prick blood sample that is suitable for analysis.

(5.) If your test kit arrives and it is faulty or damaged, you are entitled to either a replacement kit at no extra charge, or a full refund within 30 days of delivery, but you must provide us with evidence that the kit was faulty or damaged on arrival.

(6.) If you send us your cancellation request by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you send your email before midnight on the last day of the cancellation period.

(7.) If you cancel your Contract within the cancellation period and you are entitled to a refund we will refund you the price you paid for the Blood Test Kit:

  • within 7 Working Days of receiving a cancellation request if your request is received in relation to testing kits that have not yet been dispatched

(8.) We will refund you on the credit card or debit card used by you to pay.

(9.) These refund rights do not apply if:

  • you have already had a sample taken at a clinic, laboratory or at home as arranged by us;
  • you have failed to attend a confirmed appointment for phlebotomy arranged in connection with your test;
  • you have already sent your sample to the laboratory for analysis; or
  • the 14-day cancellation period has expired.

(10.) If you book a home nurse visit for a venous blood test, or an appointment with a phlebotomist through Immuniti, and then cancel with less than 3 working days’ notice before your appointment, you will not be entitled to a refund. You will need to let us know that you intend to cancel your appointment on info@immuniti.co.uk

(11.) If you book a home nurse visit for a venous blood test, or an appointment with a phlebotomist through Immuniti, and then cancel without booking another time/date for the appointment, then you will only be entitled to a partial refund of no more than 50% of the fee.

2. Refund Timeframes

If you validly cancel your order (as per the sections above), we’ll make our best to process refunds within seven (7) working days. The funds may take up to five (5) working days to appear on your bank or card statement.

Note that we may also contact you to say that we do not accept your order for the following reasons:

  • we have been unable to verify your identity with the proof of identification provided;
  • we cannot authorise your payment;
  • you are not allowed to use our services from us; or
  • there has been a mistake on the pricing.
  • You will also be refunded in those cases.

If you have any comments or complaints please direct them to info@Immuniti.co.uk or contact us here.

We hope that you find our service effortless and efficient so that we can get you back to feeling yourself as quickly as possible.

We reserve the right to reject any order, in which case we will refund you if applicable as per this Refund & Returns policy.